Refund and Returns Policy
Effective Date: December 3, 2024

At MaxReassure, we are committed to providing high-quality products and services to our customers. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind. Please review the following terms and conditions regarding returns and refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must be unused, in new condition, and in its original packaging.
  • Return requests must be made within 30 days from the date of purchase.
  • You must provide proof of purchase (such as a receipt or order confirmation) to process the return or refund.

2. Non-returnable Items

Certain products are exempt from being returned or refunded. These include:

  • Gift cards
  • Downloadable software products
  • Items marked as “final sale” or “non-returnable” at the time of purchase
  • Any products that have been used or altered in any way

3. How to Initiate a Return or Refund

If you wish to return an item or request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team by phone or email to initiate the return or refund process.
  2. Provide Order Information: Include your order number, the product you wish to return, and the reason for your return request.
  3. Return Shipping: If your return is approved, we will provide instructions for returning the product. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).

4. Refund Process

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will either send a replacement or issue a full refund for the damaged item at no additional cost to you.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, we recommend returning the original item and placing a new order for the desired item.

Contact Information

If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to reach out to us:

Thank you for shopping with MaxReassure!